Key Account Officer at Moniepoint Inc.

About the role 

• As a Key Account Manager, you will be Moniepoint’s relationship owner for an assigned portfolio of important businesses.
• You will get to know how each customer operates, build trust with the people who make decisions, and help them get value from Moniepoint’s products.
• You will monitor account performance, spot risks early and coordinate the right teams to resolve issues.
• You will also identify opportunities to help customers grow through products that meet their needs.
• This is a hands-on role that combines customer engagement, field visits, commercial judgment and dependable follow-through.

What you’ll get to do 

• Build active relationships with assigned businesses and understand their locations, decision makers, priorities, product usage and revenue contribution.
• Maintain the required contact and visit cadence, recording material conversations, commitments and next steps.
• Monitor revenue, transaction activity and product usage; investigate unusual changes and raise potential risks early.
• Identify customer needs, introduce relevant Moniepoint products and qualify opportunities before involving product specialists.
• Work with Business Relationship Managers (BRMs) and internal teams to coordinate onboarding, training, product adoption and service recovery.
• Keep customers informed during escalations, follow through with the teams responsible and confirm that issues are resolved.
• Maintain accurate CRM profiles, stakeholder maps, opportunities, risks and action plans.
• Share useful competitor and market intelligence with your State or Regional Lead.
• Support local engagement for strategic accounts under the direction of their primary strategic account owner.

Qualifications 

• Bachelor’s degree 
• At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales.
• A track record of managing a customer portfolio and meeting commercial or service goals.
• Confidence working with performance data, CRM tools, structured customer meetings and field visits.
• A relevant tertiary qualification or equivalent practical experience.
• Strong communication, problem-solving and negotiation skills.
• The ability to take ownership of customer issues and follow through across multiple teams.

Relevant Skills:

• Key account and relationship management
• Customer retention and growth
• Product adoption and opportunity identification
• Data analysis and CRM management
• Issue resolution and escalation
• Stakeholder management
• Field engagement and customer communication.

What we can offer you 

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. 
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. 
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. 

What to expect in the hiring process 

• A preliminary phone call with the recruiter 
• An interview with one of our credit business leads 
• A behavioral and technical interview with a member of the Executive team.