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  • Posted: Aug 18, 2020
    Deadline: Sep 18, 2020
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    HT-Limited is a Business Management Consulting firm, offering support in SME optimisation, business development, human resources management and administration. We strive to support small to mid-sized enterprises by finding out specific business needs required to provide the best level of service for the organization. We provide customized HR consulting so...
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    Key Account Officer

    SECTION I: BASIC INFORMATION ON THE ROLE

    Job Title: Key Accounts Officer (Business Development)

    Group: Business Development

    Department: Sales

    Role Description

    Online Marketing and  Brand Development)

    Reporting to

    Functionally:Head, Business Development Administratively: Head, Business Development

    SECTION II: JOB SUMMARY

    Manage all online accounts (content management and designing),Essentially, the job will ensure a smooth and hitch-free selling process. Providing focus for sales people to perform the key function of selling. Job similarly involves following up on customer issues that are non-technical in nature. conduct surveys using Google forms or jot forms, analyse data using IBM SPSS

    Primary Job function

    SECTION III: KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLE

    • Perspective
    • Responsibility
    • Financial
    • Drive and close sales of new business
    • Upsell further solutions to existing customers
    • Encourage profitability through competitively superior sales documentation

    Customer

    • Manages major clients (or key accounts)
    • Respond to clients transactional issues or issues of non-technical nature

    Process

    • Prepare client proposals
    • Report daily and weekly sales performance
    • Present and defend proposals to clients
    • Effectively negotiate business with new and existing clients
    • Prepare invoices for payment purposes
    • Draft SLA and have input from technical
    • Follow through on payments
    • Manage customer accounts following through with Client Accounts Dept. (or concerned department) on next payments
    • Reconcile customer accounts before the next payment cycle

    Capability

    • Build capacity by enrolling in relevant professional associations/ societies and reviewing target industry publications regularly
    • Regularly undertake courses that build sales capacity, in turn groom sales team to high performance
    • Efficiently work through sales documentation with faster Turn-around-time (TAT)
    • Provides oversight function to the Sales Executive who manages non-key or major accounts

    Secondary Job function

    • Perspective
    • Responsibility

    Financial

    • Competitively negotiate with vendors with the view to cut expenses; underspend admin budget
    • Timely obtain documents or pay levies to avoid incurring unbudgeted expense through penalties

    Customer

    Timely provide for all employees needs: supplies and tools

    Process

    • Corresponds with regulators to obtain necessary licenses and documents
    • Approves and makes supplies available analyzing needs by department, work area or office
    • Manage company fleet: monitor license renewals, arrange for repairs
    • Create asset management systems to track all company assets
    • Keep work tools in good order and organize office layout
    • Supervise the HR officer and ensure employees align to HR policies and procedures 
    • Supervise the accounts officer day to day and jointly review accounting policy implementation with the Business Manager (BM) or as assigned by the BM
    • Reviewing and updating health and safety policies and ensuring they are observed
    • Provide structured admin processes and commit employees to align with the processes
    • Completes special projects by organizing and coordinating information and requirements
    • Plans and arranges for appropriate filing systems in the company (hard copies and electronic backup)
    • Submitting information for budget preparation, scheduling expenditures, monitoring costs, analyzing variances

    Capability

    • Deepen people and asset management skills and ensure every employee fulfils requisite skill level requirement for high performance
    • Carrying out staff appraisals, managing performance and disciplining staff

    SECTION IV: JOB REQUIREMENTS

    Skills & Competencies

    Comprehensive knowledge of:

    • Google analytics, Google/jot  forms, IBM SPSS, Ahrefs (at least 2 other key word tools), Aiva, Buzzstream, Beacon, Sitebulb etc, SEO Analysis tools
    • Microsoft Suite of Software (PowerPoint, Word, Excel, Project)

    Proven skill in:

    • Ability to manipulate images using graphic tools
    • Ability to convert templates to web pages i.e. slicing graphic templates into HTML
    • Presentations
    • Use of newsletter tools
    • Strong writing skills with ability to produce compelling copy
    • Proof reading and editorial skills with a good eye for detail
    • Strong analytical and ICT skills
    • Ability to work as part of a team and individually
    • Excellent time management and prioritisation skills
    • Experience of managing and writing content for a website CMS
    • Google Analytics and SEO experience
    • Experience of managing social media campaigns
    • Experience of email, adwords and/or display advertising campaigns  using Mailchimp , IPZMA and other tools
    • Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
    • Design software
    • Knowledge of effective social media techniques • Knowledge of web design and development

    SECTION V: KEY INTERACTIONS

    • Key interaction – Internal
    • Nature or purpose of interaction
    • Business Development Manager/CEO
    • Day to day work, reports
    • Key interaction – External
    • Nature or purpose of interaction: Clients
    • Issues resolution, documentation etc.

    DUTIES, FUNCTIONS AND RESPONSIBILITIES 

    • Responsible for looking into the online marketing strategies for the organization
    • Develop and manage digital marketing campaigns
    • Optimise the SEO of the portal.
    • Prepare and update sales reporting tools
    • Plan and execute marketing campaigns, and maintain and supply content for the company's job portal
    • Optimize content for the job portal and social networking channels such as Facebook, Twitter, Instagram, Google Plus, etc
    • Identify new digital marketing trends and ensure that the brand is in front of the industry developments.
    • Content: Writing engaging content for a variety of audiences that is consistent with brand guidelines
    • Execute social media efforts to improve KPIs, likes, shares, tweets, etc.
    • Creating and executing SMS, and email-based marketing campaigns
    • Email Marketing: Plan and manage a regular schedule of email marketing activity, growing our subscriber base and creating engaging, relevant content including testing to optimise results.
    • Follow up leads till payment is made
    • Place order and ensure complete delivery by the operations team
    • Channel customer feedback appropriately
    • Monitor, report and analyse results to improve performance, using tools such as Google analytics and others, so that amendments and improvements can be made where appropriate
    • Prepare daily, weekly and quarterly feedback such as tracking the website traffic flow and provide internal reports
    • Drive  sales promotion events
    • Executive key instructions as given by head of functional unit
    • Knowledge and experience of using content management system (CMS) desirable
    • Meet monthly and quarterly business targets as determined by management.

    Method of Application

    Interested and qualified candidates should forward their CV to: resumes@ht-limitedng.net using the position as subject of email.

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