Key Account Manager at Strivo Labs

About the Opportunity

• We are recruiting on behalf of a fast-growing organisation seeking an experienced and commercially minded Key Account Manager to manage strategic client relationships, drive revenue growth, and deliver exceptional customer experiences.
• This is an excellent opportunity for someone who enjoys building long-term client partnerships, identifying growth opportunities, and working collaboratively across multiple teams to ensure outstanding service delivery.

Key Responsibilities

Client Relationship Management:

• Build and maintain strong relationships with assigned strategic accounts.
• Act as the primary point of contact for key clients.
• Understand customer objectives and recommend suitable solutions.
• Resolve client issues and escalations in a timely and professional manner.
• Conduct regular business reviews and maintain high levels of customer satisfaction and retention.

Revenue Growth & Business Development:

• Grow revenue across existing client accounts.
• Identify opportunities for upselling, cross-selling, and account expansion.
• Prepare proposals, quotations, and client presentations.
• Negotiate commercial terms within agreed parameters.
• Monitor account performance and profitability.

Sales Operations:

• Maintain accurate CRM records and sales pipelines.
• Produce regular account reports and forecasts.
• Monitor customer engagement and commercial activity.
• Ensure compliance with internal sales processes and documentation.
• Support invoice follow-up and payment reconciliation where required.

Customer Success:

• Work closely with Operations, Finance, Customer Experience, and Technical teams to deliver excellent service.
• Coordinate client onboarding and implementation activities.
• Ensure service standards and client expectations are consistently met.

Market & Commercial Insight:

• Monitor market trends and competitor activity.
• Provide feedback on customer needs and product performance.
• Recommend improvements to customer engagement strategies and service offerings.

What We’re Looking For

Essential:

• Bachelor’s Degree or HND in Business Administration, Marketing, Management, or a related discipline.
• Minimum of 5 years’ experience in Key Account Management, Sales, Business Development, or Client Relationship Management.
• Experience managing corporate or enterprise clients.

Desirable:

Experience within sectors such as:

• Technology
• FinTech
• Mobility
• Energy
• Fuel Solutions
• Other B2B service industries.

Skills & Competencies:

• Excellent relationship management skills
• Strong communication and negotiation abilities
• Commercial awareness
• Customer-focused mindset
• Strong organizational and multitasking skills
• Analytical thinking and problem-solving ability
• Experience using CRM platforms
• Good knowledge of Microsoft Office
• High attention to detail
• Ability to manage multiple priorities simultaneously.

What Success Looks Like

• You’ll be measured on:
• Client retention and satisfaction
• Revenue growth across assigned accounts
• Upselling and cross-selling performance
• Account profitability
• Responsiveness to customer needs
• Quality of reporting and process compliance.