Key Account Manager - Modern Trade at Topup Mama

About the role

TopUp Mama has experienced extremely fast growth in the last year. We have proven that there is demand for our product and that we can make it work operationally.

We are looking for a Key Account Manager, who will exceed their sales numbers through acquiring new modern trade restaurants and servicing existing ones with a focus on increasing net revenue while building long term relationships with the restaurants.

Key responsibilities for this role are:

• Managing placed orders effectively to ensure zero cancellations and returns of items to reduce our warehousing costs.
• Reporting - Maintain and share accurate records of all prospecting activities including sales calls, presentations, closed sales, and follow-up activities within your assigned territory at the end of each day.
• Focus on growing the number of modern trade restaurants (restaurants, hotels, hospitals, cafes and institutions) ordering with TopUp Mama from the current 10 to 100 in assigned territory by end of Q2 while managing the overall execution of the modern trade strategy.
• Monitoring and reporting all competitor's activities in the market so that TopUp Mama can devise ways of staying competitive in the market.
• Achieving ambitious net revenue per month by the end of Q2
• Following up with restaurants for payment collections as per the company's agreed credit terms and coordinating with the Finance Department
• Hitting a retention rate of not less than 80% across all the modern trade restaurants acquired by you.

Who you are

We are looking for someone who is results-driven, with excellent interpersonal skills to actively seek out and engage customer prospects, ensure customer satisfaction and continuous growth.

We are looking for someone who has :

• Ability to own a sales number with proven ability to meet and exceed sales quotas
• Demonstrated sales skills with the ability to utilize consultative sales techniques
• Excellent interpersonal and communication skills (written and spoken). Solid demonstrated presentation skills.
• Ability to implement problem solving techniques in order to resolve customer issues and take corrective action
• Ability to work independently as well as thrive in a cooperative work environment
• Proficient in Microsoft Suite and G-Suite

We believe that a great Key Account’s Manager can come from many industry and organizational backgrounds and there is no set years of experience that is required for a talented person to fill this role.

However, preference will be given to the following:

• In-depth understanding and experience in the HORECA industry's procurement and supply chain will be a key advantage.
• Strong relationship building skills
• Strong time management skills with the ability to multitask while being flexible with the changing demands
• FMCG sales background is an advantage

Why TopUp Mama

We are venture-backed and growing fast. We launched less than 10 months ago and we are already serving more than 3000 customers. You get an opportunity to jump onto the rocket ship near the ground floor. We believe that:

• Our team should grow as fast as the company. If you do well, you will have every opportunity to rocketship your career
• If we win, our team should win. Company shares are a key part of the compensation for all mid-senior hires
• Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing
• Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.

If that sounds exciting, great! Topup Mama may be the perfect place for you. But, Topup Mama is not for everyone.

• We are an early-stage start-up. It may be chaotic at times with shifting priorities 
• This is not a 9-5 job. This a whatever it takes to get it done job
• This is not a place where we will tell you exactly what to do. You will be expected to manage your own work to achieve the outcomes
• We love being around our customers. If you enjoy sitting behind a desk all day, this may not the best place for you

TopUp Mama is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, marital status, physical disability, political affiliation, race, religion, or any other characteristic protected by applicable laws, regulations, and ordinances.