Key Account Manager at Medbury Medical Services

Responsibilities

• Drive sales of Antigen Rapid Diagnostic Test kits and other OH products/services.
• Expand client base across Diagnostics and OH business lines.
• Foster client loyalty by addressing pain points and delivering proactive solutions.
• Serve as the primary point of contact for assigned clients, ensuring accessibility and responsiveness.
• Manage key corporate accounts, maintaining strong relationships and account health.
• Develop and implement systems to track and resolve client complaints.
• Maintain constant availability to address client inquiries, concerns, and support requests.
• Liaise with Operations to ensure prompt resolution of operational challenges.
• Collaborate with the Sales Team on client contract development, review, and documentation.
• Manage the client onboarding process, ensuring all necessary documentation is updated and accessible.
• Maintain a checklist and calendar of all relevant regulatory and compliance documents to avoid expiration or oversight.
• Conduct market research and analysis to monitor performance, identify new markets, and propose innovations.
• Identify and qualify new business opportunities aligned with market demands and organizational capabilities.
• Manage the full sales cycle from lead generation to closure and collections.
• Develop and maintain sales pipelines based on segmented industries and categories.
• Initiate and drive business development strategies to convert leads into paying clients.
• Identify opportunities for new campaigns, services, and sales/distribution channels to boost revenue.

Requirements

• Candidates should possess a Bachelor's Degree
• 4-6 years work experience.