Key Account Manager at Lotus Beta Analytics Limited

Responsibilities:

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the customer departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Requirements:

• Bachelor's degree in business administration, finance, sales, or related field.
• Must love to sell and harvest relationships for business objectives.
• Have a teachable mindset
• Some experience in key account management would be an advantage.
• Proficient in all Microsoft Office applications as well as business productivity software.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.