Key Account Manager at Henkel

Your Role

• Develop and implement plans for the overall Modern Trade Channel and the Key Account Customers with the overall objective to boost revenue, business profitability and drive customer satisfaction.
• Manage the business partnership and relationship with existing Key Modern Trade Customers.
• Develop and implement Joint Business Plan and ensure the achievements of agreed customer targets/KPIs.
• Define, lead implementation and excellent execution of all activities and promotions for customer’ channels.
• Manage the order-to-cash cycle, including Customer Acceptance, Invoicing and Payments.
• Manage the overall product availability and visibility in the Modern Trade channel.
• Evaluation of Target vs. Actual performance (volume/value, KPIs, etc.) of the overall channel and Key Customers.
• Contribute to innovation by providing shopper and competitive insights on pricing, new products, promotions, shopper behaviours and trends.
• Supervise and track indirect Modern Trade sales (through traditional distributors) and operation in other key cities.

Requirements

• Strong competitive drive, negotiation skills, business judgment and the ability to work independently
• Familiarity with the international and local supermarket chains
• Accountability for profitable results, goals and sales targets
• An appreciation of customer expectations with a customer-oriented approach to results
• Excellent verbal, written communication and presentation skills
• Ability to plan and prioritize as required
• Strong analysis and judgment skills