Key Account Manager at FPG Technologies and Solutions Limited

Job Description

• The Key Account Manager will be responsible for building and maintaining strong client relationships, driving revenue growth, and ensuring customer satisfaction by offering tailored technology solutions to meet client needs.
• The role involves managing key accounts, identifying opportunities for upselling/cross-selling, and ensuring seamless delivery of services.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for assigned key accounts, ensuring exceptional customer service.
• Understand clients’ business needs, industry trends, and challenges to provide strategic solutions.
• Identify opportunities for upselling, cross-selling, and new business development.
• Develop account strategies and sales plans to meet revenue targets and company objectives.
• Collaborate with internal teams (technical, operations, and product teams) to deliver client-focused solutions.
• Monitor account performance, track KPIs, and prepare regular reports on account health and revenue performance.
• Manage contract negotiations, pricing, and renewals to maximize profitability.
• Conduct regular account reviews and business meetings with clients to ensure satisfaction and retention.
• Stay updated with industry trends, competitor activities, and emerging technologies to position FPG as a trusted partner.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Marketing, IT, or related fields (MBA is an advantage).
• 4–6 years of experience as a Key Account Manager, Sales Manager, or similar role in IT solutions or technology industries.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of IT infrastructure, cybersecurity, and enterprise solutions.
• Excellent negotiation, communication, and presentation skills.
• Strong relationship-building and problem-solving abilities.
• Proficiency in CRM tools and Microsoft Office Suite.

Key Skills and Competencies:

• Strategic thinking and business acumen.
• Customer-centric approach and proactive mindset.
• Ability to manage multiple accounts and projects simultaneously.
• Strong analytical and reporting skills.
• Team player with the ability to collaborate across departments.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a dynamic and innovative team.
• Career growth and development opportunities.
• Exposure to cutting-edge technology solutions.
• Commission and performance bonuses.
• Friendly, pleasant, and creative working environment
• Pension
• Leave allowance
• Healthcare coverage including family
• Professional Development Opportunities and others.