Junior IT Technician at Charterhouse Lagos

Role Overview

• Responsible for providing technical support, the role involves troubleshooting hardware and software issues, assisting in network management, and supporting various IT projects. Ideal for technically skilled individuals, this position requires problem-solving abilities, strong communication skills, and a keen interest in IT developments.
• The technician will work in a dynamic, collaborative environment, offering ample opportunities for professional growth.
• This position is well-suited for those eager to build a career in information technology and contribute to the efficient operation of our IT systems.

Responsibilities:

• Act as the initial point of contact for IT-related queries.
• Provide prompt assistance in diagnosing and resolving hardware, software, and network issues.
• Manage the reimbursement process for staff and faculty, ensuring compliance with school policies and proper documentation. Assist in maintaining LAN and Wi-Fi networks.
• Troubleshoot network connectivity issues and collaborate with senior IT staff to resolve complex problems.
• Assist in the month-end closing process by preparing accounts payable reconciliations and supporting schedules. Set up workstations, including computers and peripheral devices.
• Install, configure, and update software applications, ensuring they are free of viruses and
• malware
• Create and maintain user guides and documentation to help staff troubleshoot common issues.
• Support the implementation of cybersecurity measures.
• Collaborate on IT projects, such as system upgrades, migrations, or the rollout of new applications.

Qualification, Experience and Knowledge:

• Diploma or bachelor’s degree in information technology, Computer Science, or related field.
• Up to 1-2 years of experience in an IT support role (fresh graduates with relevant internships or project experience may also apply).
• Strong understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Windows environments, as well as basic understanding of network protocols (TCP/IP, DNS).
• Familiarity with MS365 applications and administrative services.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent problem-solving skills and a strong customer service orientation.
• Effective communication skills, both written and verbal.