Junior IT Support (NYSC Intern) at Smartflow Technologies Limited

Responsibilities

• Provide first-level technical support to end-users via phone, email, chat, or in-person.
• Assist users with hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve hardware and software problems promptly and effectively.
• Hardware and Software Setup.
• User Account Management.
• Maintain accurate records of support requests, resolutions, and inventory management.
• Provide remote support to remote or off-site employees using remote desktop tools and VPN connections.
• Assist in troubleshooting network connectivity issues, including wired and wireless connections.
• Perform routine hardware maintenance, such as cleaning, equipment inspections, and component replacement (e.g., RAM, hard drives).
• Collaborate with senior IT staff on complex technical issues and projects.

Requirements

• B.Sc. or HND in Information Technology, Computer Science or a related field.
• Applicant must be an NYSC member of Batch B Stream 2 2023/2024
• Strong interest in IT and technology.
• Basic knowledge of hardware and software troubleshooting.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Willingness to learn and adapt to new technologies and processes.