Junior IT Support at Fhemfel Homes

About the Role

• Fhemfel Group is seeking a proactive and tech-savvy Junior IT Support Officer to join our team.
• The ideal candidate will provide first-level technical support to staff, assist in maintaining the Company's IT infrastructure, troubleshoot hardware and software issues, and ensure the smooth day-to-day operation of IT systems.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist in setting up user accounts, email accounts, and system access.
• Diagnose and resolve basic hardware, software, and connectivity issues.
• Escalate complex technical issues to the appropriate personnel when necessary.
• Monitor and maintain computer systems, networks, and office IT equipment.
• Perform routine system updates, backups, and preventive maintenance.
• Support the setup of meeting rooms, video conferencing, and other IT-related events.
• Maintain inventory records of IT assets and equipment.
• Ensure compliance with the Company's IT policies and cybersecurity standards.
• Document support requests, resolutions, and technical procedures.
• Perform other IT-related duties as assigned.

Requirements

• HND or Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 1–2 years of experience in IT support or a similar technical role.
• Basic knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.
• Familiarity with troubleshooting desktop, laptop, printer, and internet connectivity issues.
• Strong problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.