Junior IT Service Desk Officers at AB Microfinance Bank

Main Responsibilities

• 1st line support for staff on service requests and incidents
• Escalate unresolved issues/requests to 2nd Line in a timely manner.
• Ensure continuity of banking operations via high quality customer service
• Assist with on-boarding of new users, movement, leave plan, and exit of staff.
• Assist in maintaining inventory of all equipment and related stock.
• Ensure compliance to operating procedures.
• Installation of software on systems and servers for branches and Head Office
• Maintenance of File Server and user rights
• Assign users and computers to proper groups in Active Directory
• User and profile maintenance on the Active Directory
• Installation & Update Maintenance of Anti-virus software for all users
• Windows Patch And Anti-virus Updates for all computer hardware
• Perform timely workstation hardware and software upgrades as required.
• Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

Necessary Experience, Skills and Knowledge

• Minimum educational qualification of OND in Computer Science or any other related discipline
• At least two years of relevant experience in a similar environment
• I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)
• Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset.
• Proficient in troubleshooting issues relating to hardware and software
• Should be familiar with Active Directory.