Junior Customer Success Analyst at NielsenIQ

About the Role

• NIQ Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. 
• We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. 
• We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. 

Responsibilities

• Support day-to-day contacts at the client, contributing to the achievement of client satisfaction targets;
• Build effective relationships with client representatives; 
• Own reporting, including report maintenance, business issue analysis, and solution integration; 
• Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables;
• Continue to broaden knowledge of client business issues and needs, NielsenIQ services, and the broader industry; 
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries; 
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team; 
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded; 
• Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes. 

About You

• The Junior Customer Success Analyst is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. 
• The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes 

Requirements

• University Degree in Marketing, Economics, Mathematics or a related field;
• Preferred at least 1 year of experience in a corporate environment;
• Strong problem-solving and analytical skills, with gradually declining supervision;
• Good understanding of the FMCG industry and trends will be an added value;
• Good interpersonal skills – the ability to develop relationships internally and at the client organization;
• Strong time management skills and prioritization ability, with gradually declining supervision;
• Storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction. 

What We Offer

• Flexible working environment
• Health insurance and annual leave
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)