Junior Collection Agent at Money in Minutes

Key Responsibilities:

• Contact customers via phone, email, and other approved channels to follow up on overdue payments.
• Clearly explain payment terms, account status, and repayment options to customers.
• Negotiate suitable repayment plans in line with company policies.
• Accurately record and update customer information and payment arrangements in the system.
• Escalate complex cases to senior collections staff when necessary.
• Maintain a professional, empathetic, and solutions-oriented approach in all customer interactions.
• Meet daily, weekly, and monthly call/contact and recovery targets.
• Adhere to all company policies, regulatory requirements, and Treating Customers Fairly (TCF) principles.

Requirements:

• Minimum of HND; a bachelor’s degree is an advantage.
• Strong communication skills with clear enunciation and active listening ability.
• Basic computer skills and familiarity with Microsoft Office tools.
• A positive attitude, resilience, and willingness to learn.
• Ability to work in a target-driven environment.
• Previous experience in customer service, sales, or call centre roles is an advantage