ITSM (IT Services Management) Administrator at 4 Quarters Consultants Limited

Job Summary:

This position will be responsible for the development, implementation, and sustained support of the IT Service Management system. he will provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps. He will provide on-going technical assistance, handling incident cases on a priority basis, software configuration / customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, and third-party software integrations.

 Duties & Responsibilities:

Include but are not limited to the following:

• Identifying areas of improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks when it comes to networking and configuring new hardware/software’s
• Performing routine system administration including manage user accounts, manage support group changes (additions, changes, adding/removing members), provide users with access/roles within the system
• Fixing defects when they arise
• Opening Incident and Change Requests (e.g., submit bug/fix Incidents; submit instance clone/upgrade requests).
• Answering "how to" technical and application configuration questions of other members of the company
• Facilitating roll out of new applications and modules 
• Assisting in troubleshooting patch
• Installing Hardware, software, systems, and network on Sites
•  Managing and enrolling Staff on biometrics attendance
• Issuing and proving of Staff ID card
• Working Closely with various vendors of internet services providers
• Managing Network Availability in sites and various locations other than the Main office

Requirements and qualifications:

• Strong understanding and experience (2+ years) with leading ITSM
• Experience in network management and help desk support is appreciated
• Solid knowledge of IT systems and applications
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Ability to troubleshoot and repair issues
• Strong communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities
• BSc/BA in information technology or computer science is preferred
• Technical background: Operations/Infrastructure / Application Support
• Effectively multi-task and work in fast-paced environment
• Proactive, positive, innovative and delivery focused
• Ability to manage competing priorities and meet deadlines