IT Technician at Primly Premium Solutions Ltd

Technical Assistance:

• Ensure all systems are working optimally.
• Identify, troubleshoot and resolve, often remotely, basic IT issues
• Install new applications, software, and Equipment
• Assist with configuring and connecting Peripheral equipment to computer systems
• Provide technical assistance and respond to queries via calls, emails, text, and other platforms.
• Setup new staff emails and suspend emails for exiting staff.
• Coordinate and oversee Equipment movement, allocation, and reallocation.
• Process Orders for New Equipment: Source for Vendors, obtain invoices, process requests.
• Be involved in the equipment disposal process
• Diagnose and repair Hardware components
• Assist with network configuration: Install networking equipment like routers, switches, etc.
• Install and support LANs, WANs, network segments, Internet, and intranet systems.

Maintenance:

• Uninstall old programs and ensure systems are up to date with antivirus and other relevant Software.
• Perform periodic data back up on Google Drive and external storage systems
• Implement scheduled maintenance and routinely evaluate the performance of systems to ensure they are running smoothly

Other:

• Record and log all interactions (queries, incidents, and resolutions) in relevant logs
• Provide regular updates to staff through troubleshooting and resolution phases
• Maintain a database of all equipment (Computers, Keyboards, Wireless Adapters, Routers, etc.)
• Draft relevant Usage Policies for IT Equipment
• Perform other related duties as assigned.

Requirements

• Minimum of a Bachelor's Degree in Computer Science, Computer Engineering, or related field.
• 3 - 5 years cognate experience.
• Working knowledge of operating systems and network protocols
• Able to diagnose and resolve basic IT Issues
• CompTIA A+ and Cisco Added advantage
• Able to physically stand, bend, squat, and lift equipment
• Capacity to manage high-stress situations
• Ability to multi-task, manage and independently lead various projects simultaneously.
• Excellent verbal and written Communication Skills
• Ability to work with minimal supervision, prioritize work and meet.