IT Technician at Givanas Cosmetics NIg Ltd

Job Summary

• Assist in the management of network infrastructure and implementation of network solutions in a timely, efficient and cost-effective manner.

Key Duties and Responsibilities

• Provide technical support to end users of IT network infrastructure at the Offices.
• Implement approved frameworks and mechanisms for maximizing network performance and reducing network-associated risks.
• Liaise with the Office IT Coordinator to implement network control frameworks at Offices to ensure the integrity of ’s network.
• Serve as a technical resource and first-level escalation point at Offices for complex network-related issues.
• Provide server, IP network and IP Private Branch Exchange (IP PBX) support at Offices.
• Suggest strategies for managing anticipated downtimes to reduce the impact on business operations.
• Undertake routine preventive measures and implement, maintain and monitor network security.
• Install, upgrade and configure network printers, directory structures, user access, security software and file services.
• Ensure regular update of the configuration management system.
• Oversee the setup of user accounts, permissions, passwords, and allocation of network resources.
• Monitor network usage at Offices and ensure user compliance with approved guidelines.
• Monitor the maintenance and update of the configuration management system to track configuration management items (i.e., hardware, software, and network).
• Ensure integrity of LAN/ WAN security at the Office, in liaison with the Group LAN/ WAN Support Engineer.
• Perform LAN/ WAN support functions down to the last line of support, before escalating to third-party service providers/ vendors.
• Perform any other duties as may be assigned by the Office IT Coordinator.

Requirements
Education and Work Experience:

• Bachelor’s Degree or its equivalent in Computer Science, Computer Engineering or a related discipline.
• Good working knowledge of IT networking solutions.
• Working knowledge of Cisco routers and switches.
• Working knowledge of network management and security systems.
• Working knowledge of remote access solution and proxies.
• Good knowledge of TCP/IP protocol.
• Good problem solving and analytical skills.
• Good interpersonal and communication skills.
• Good organizational skills.