IT System Analyst at Montaigne Place

Functionally reports to: Chief financial officer
Administratively reports to: Head, IT System Analyst

Job Objective

• To provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.

Duties & Responsibilities

• Responsible for the operating system and associated subsystems with ERP
• Identify alternatives for optimizing computer resources Networking
• Collect information to analyze and evaluate existing or proposed systems. Assist personnel of other departments as a computer resource.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff
• Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
• Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.
• Analyze and evaluate present or proposed business procedures or problems to define data processing needs, Document Management Systems (DMS)
• Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
• Research and recommend hardware and software development, purchase, and use.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
• Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
• Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
• Write and maintain system documentation.
• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Document system problems and resolutions for future reference.
• Any other task assigned.

Key Performance Indicators

• Cost Efficiency
• Adaptability
• Time Management and Punctuality
• Reduction in downtimes
• Increase in delivery time
• Accuracy, Speed and efficiency of transactional processing & reporting
• % Average organization satisfaction
• Planning deadline adherence
• Cycle time for new employee to receive work tools
• Well-developed Interpersonal Skill and Professional demeanor
• Works Well with Others / Develops Self and Others
• Communicates Effectively and Efficient
• % of Lateness, Absenteeism, offense and adherence to Instruction
• IT Optimization
• IT Security
• Confidentiality.

Minimum Education Qualifications

• Bachelor's degree or HND in Computer Science or related course.

Required Experience:

• 3- 5 years cognate experience
• Certifications in either MCP/CCNA.

Required Competencies:

• Knowledge
• Database Administration
• Network Operations
• Trouble shooting and Technical Support
• System Software
• System Hardware Skills
• Communication skills
• Computer Proficiency
• Reporting Skills and IT skills
• Interpersonal Relations Skills
• Problem-solving skills
• Analytical and Attention to Detail Skills
• Knowledge of Retail Pro or any other P.O.S. Software is Highly recommended.