IT System Administrator at Tek Experts

Responsibilities

• Monitor, maintain, and manage all servers, IPBX and network devices at a site to keep them running properly, coordinating with System Admins at other sites to resolve problems.
• Monitor and Utilize Internet Links and SIP providers.
• Follow Change control management while implementing system changes, upgrades, and updates.
• Responsible for creating and deleting telephone agents and ACD groups, - Responsible in managing Backup/Restore file sharing, SharePoint, and database systems
• Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to your site.
• Conduct Daily/ Weekly and Monthly System Health checklist, maintaining safety standards in the working environment that comply with TEK and partner’s HSSE standard.
• Ensure all Security ERs/patches/hotfixes for servers, ensuring they are protected by the latest anti-virus software alongside general readiness for viruses or internet attacks.
• Capacity planning for system upgrades.
• Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with TEK’s global DRP. Join the project team for DR Exercise.
• Technical Representative at your site for solving Crisis problems, providing support for other teams, and managing LAB and testing environments.

Qualifications

• MCSA, CCNA, or ITIL certification or higher is advantage but is not required.
• At least 3 years of experience in a similar role including ITIL v3 or ISO20000 experience.
• Should possess 4-6 of the following types of experience: - General knowledge of server and client systems hardware.
• Virtualization – general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, etc.)
• Server OS: Windows 2008 (R2), 2012 (R2).
• Client OS: Windows 7,8. x,10. - Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
• Active Directory – concept, topology, general admin tasks.
• PowerShell – administration, scripting.
• O365 / Messaging applications – Exchange, Lync, Sharepoint (or alternatives from other vendors).
• Mobile Device Management.
• Additional knowledge in cloud technologies, backup software.
• Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
• Strong in IT Service Management for Incident, Change and Configuration Management.
• Process-oriented team player capable of being self-managed with excellent crisis management and troubleshooting skills.
• Professional fluency in English is essential, both written and spoken.