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  • Posted: Mar 13, 2025
    Deadline: Not specified
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  • Verto is a global B2B payments solution that helps businesses send money to anyone, anywhere. Using a purposefully built tech infrastructure and payment rails, you can instantly send and receive money in over 200 countries. Today, Verto helps 1000+ customers from startups, SMEs to large corporate companies convert $millions per year. Using our liquidity and...
    Read more about this company

     

    IT Support Technician

    Description

    • We’re seeking a driven and results-oriented IT 1st and 2nd Line Support Technician who is excited to tackle technical challenges that enable seamless IT operations and enhanced employee productivity.
    • In this role, you will be expected to achieve key milestones such as efficiently resolving IT support requests, ensuring robust onboarding/offboarding processes, and contributing to a secure IT environment.
    • You will play a pivotal role in ensuring Verto’s IT systems and tools function seamlessly, empowering employees to focus on our mission of transforming emerging markets.

    In this role you will:

    • Provide 1st and 2nd line IT support via Jira IT service desk, resolving technical issues with a high level of efficiency and professionalism.
    • Troubleshoot macOS and Windows systems, network connectivity, and software applications (e.g., Google Workspace, Slack, Microsoft Office Suite).
    • Set up, configure, and maintain company hardware, including MacBooks and Windows laptops using JumpCloud (MDM).
    • Support new joiners by setting up laptops, creating user accounts, and ensuring tools and access are ready for Day 1 productivity.
    • Manage the offboarding process, including deactivating user accounts, tracking hardware, and ensuring secure data handling.
    • Maintain an accurate inventory of IT assets, managing their lifecycle and optimizing their use.
    • Partner with the InfoSec Manager to address security incidents such as phishing reports and ensure compliance with security protocols.
    • Monitor and maintain security tools, including Endpoint Detection and Response (EDR) systems, and support the implementation of InfoSec policies.
    • Conduct regular audits of systems, devices, and accounts to ensure operational efficiency and security.
    • Assist employees in understanding and using IT tools effectively, providing training and support to enhance productivity and compliance.

    Responsibilities
    You’ll be responsible for:

    • Delivering high-quality IT support and fostering a seamless user experience for Verto employees.
    • Streamlining IT processes for onboarding and offboarding, ensuring efficiency and accuracy.
    • Maintaining IT infrastructure and supporting cybersecurity measures to safeguard company assets.
    • Promoting best practices in IT use and supporting a culture of technological excellence.

    Requirements

    • Proven experience in a 1st and 2nd line IT support role.
    • Expertise in macOS and Windows operating systems, as well as troubleshooting hardware and software issues.
    • Strong proficiency with Google Workspace, Slack, Microsoft Office Suite, and Jira IT service desk.
    • Hands-on experience with Mobile Device Management (MDM) tools, particularly JumpCloud.
    • Knowledge of cybersecurity principles, including handling phishing reports and monitoring EDR tools.
    • Excellent organizational skills, with experience in IT asset management and inventory tracking.
    • Strong communication and interpersonal skills, with the ability to assist non-technical users effectively.
    • Self-motivated and capable of handling multiple priorities in a fast-paced environment.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Verto on jobs.ashbyhq.com to apply

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