IT Support Technician at Techspecialist Consulting Limited

Job Background

Techsepcialist Consulting Limited is a Technology Service delivery company that offers managed IT services for Government, Private and Non-governmental organizations. We have a blend of seasoned consultants and professionals with extensive local and international, public and private sector experience dedicated to providing leading edge technology consulting, IT support, capacity building and systems integration solutions to meet the most demanding challenges of our esteemed clients. We are headquartered in Abuja with our expertise spread across the country. We require the services of an experience IT Support Technician to manage one of our clients in Abuja.

Job Description (Roles and Responsibilities)

The role requires a solid understanding of IT management as well as end-user support for improving business results for users. The individual will have at least 3-5 years of experience providing IT Services support for users with the following responsibilities:

• Proactive IT onboarding of any new internal staff members joining the business units.
• Provide IT education, training, and awareness to staff, give clear instruction, help and support users, as well as be responsible for what new employees feel, see and hear when introduced to their IT equipment and support.
• Building, setting up, and configuring the appropriate equipment required by new starters and existing employees required for them to do their jobs.
• Setting up the relevant and appropriate IT access required for internal staff in a secure way and managing the execution of this process.
• Providing a high-quality support experience for users during and after the hours of operation.
• Fulfilling any IT service requests in line with the customer expectations and needs.
• Providing telephone support remotely, helping to resolve IT issues through effective diagnosis, technical actions and customer focus.
• Applying IT knowledge and experience to troubleshoot and support technical issues with in-house tools, software and hardware.
• Coordinate new IT equipment installations and ensure effective change management.
• Clearly captures and records appropriate and relevant technical information within the Service Management toolset
• Capture and document new learnings and knowledge, sharing this insight with colleagues to help them for current and future needs.
• Support and troubleshoot audio and video teleconferencing tools
• Maintain AV, VTC systems and Crestron control systems.
• Assist in troubleshooting, diagnosing, and repairing security systems and/or equipment such as cameras, security doors, etc.

Essential Skills & Knowledge

• Ability to support remote and on-site workers using a variety of current communication technologies.
• VPNs, cloud and online web services, remote software management, firewalls, and general IT security.
• Demonstrable experience providing both face-to-face and remote telephony-based customer service and IT technical support.
• Experience with end-user support, desktop support, and technical skills around Windows OS & Office365.
• Experience working in a busy environment under pressure dealing with colleagues or customers that require help, advice and IT technical support.
• Experience providing IT technical support in a windows environment working with desktops, laptops, tables, telephony solutions & smartphones.
• Experience of working with vendors in order to fulfil customer needs.
• Knowledge of the ITIL framework (or equivalent), the IT support lifecycle, associated methodologies and their practical application.
• Knowledge of Zendesk and other relevant IT Service Management toolsets desirable.
• Certification in Microsoft technologies is desirable
• Knowledge of Active Directory is must (AD, DNS, DHCP)
• SharePoint Site administration

Personality Attributes

• Excellent communicator (verbal and written)
• Self-starter
• Exceptional in managing own time.
• Organized and self-discipline
• Exceptional planning and managerial skills
• Extroverted and outgoing

Qualifications

• Relevant IT Degree or it's Equivalent (3-5 years post NYSC experience)
• Industry certifications (Specifically Microsoft and the like)
• ITIL certification would be an advantage

Job Types: Full-time, Permanent

Salary: From ₦200,000.00 per month