IT Support Team Lead at Eat'N'Go Limited

Location: Victoria Island, Lagos

Job Description

• Lead group of IT technicians on projects, working with the IT Executive on status updates and issues to be resolved.
• Provide coverage for other offices in times of staff shortage
• Diagnosing and resolving technical issues
• Ensuring 99%+ uptime of all IT systems at stores
• Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
• Providing desktop and server support
• Supporting and maintaining MS Server, Pulse, Microsoft Dynamics, Excel and NAV
• Setting up and configuring new laptops and desktops
• Installing authorized software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Ensuring all logs for equipment and users are maintained
• Setting up and configuring new servers
• Installing authorized software to core server
• Creating purchase requisitions for IT hardware/software
• Ensuring licensing for all software purchased is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Providing support for windows users
• Backup Test Restore
• On-board all new technical support team members
• Avoid SLA bridge on Ticketing system
• Monitor team performance and report on metrics.
• Send report, (maintenance Log, Backup test restore log, Backup notifications)
• Ensuring full cooperation with the stores , be available to answer their requests for supports as defined in the SLA
• Maintaining high SLA achievement at all times, meeting the response and resolution times defined in the SLA
• Preparing documents, meeting materials and correspondence
• Performing basic administrative support duties, as required, to meet specific operational objectives
• Performing miscellaneous job-related duties as assigned by the IT Manager
• Working extra hours to meet deadlines, as required and where reasonable
• Providing assistance as required to the IIT Manager
• Providing assistance and support to colleagues in IT-related matters
• Review all technical support related processes and documentation for continuous improvement.

Qualifications

• A fresh graduate of Computer Science / Computer Engineering or related field
• Minimum of 3 years of experience is required
• The candidate must possess a solid skill in SQL management studio
• An Experience in QSR or IT helpdesk position is an advantage
• Adhering to company protocol as laid out in the Company Handbook
• Additional responsibilities as requested by the IT manager.