IT Support Staff at Teerus Microfinance Bank

Key Responsibilities

• Provide technical support to staff across branches for hardware, software, network, and application-related issues.
• Ensure the smooth operation of the core banking application, internet banking platform, and other financial systems.
• Perform routine maintenance on systems, servers, printers, ATMs, POS devices, and networks.
• Manage user accounts, access control, and ensure proper IT security practices in line with regulatory requirements.
• Monitor and support branch connectivity, including VPNs, routers, firewalls, and switches.
• Document issues, track resolutions, and escalate complex problems to the relevant vendors or higher-level IT team.
• Assist with the deployment of new systems or upgrades to existing ones.
• Provide IT onboarding for new staff and support ongoing training initiatives.
• Maintain backup and disaster recovery protocols.
• Ensure compliance with CBN IT guidelines, data protection laws, and internal IT policies.

Requirements
Must Have:

• Candidates should possess a Bachelor's Degree / Master's Degree in a related field.
• Minimum of 3 years’ experience in an IT support role, preferably within a Microfinance Bank or financial institution.
• Strong understanding of banking operations and typical financial systems (core banking apps, credit management systems, e-channels, etc.).
• Hands-on experience with Windows and MAC OS, Microsoft Office Suite, networking, and basic server management.
• Knowledge of IT support tools like remote desktop software, ticketing systems, and active directory.
• Good troubleshooting and communication skills.
• Familiarity with regulatory standards and data security in financial institutions.

Nice-to-Have:

• Certification in IT (CompTIA A+, N+, ITIL, MCP, etc.).
• Experience with Temenos, BankOne, or other microfinance core banking platforms.
• Familiarity with mobile banking apps, USSD platforms, and agency banking solutions.
• Basic scripting or automation experience (PowerShell, batch scripts, etc.).

What We Offer

• A dynamic and impactful role in a fast-growing financial institution.
• Competitive salary and benefits.
• Opportunities for training and career growth.
• Exposure to modern financial technology platforms and tools.