Techduce Africa is a Software Development Leading Company in Africa. The organization focuses on web-based business tools and information technology, including an office tools suite, Internet of things management platform, and a suite of IT management software. The company provides IT services from subsidiaries like DuceCampaign, DuceHost, DuceBot, DuceCRM, ...
Responsible for maintaining and troubleshooting computer systems, networks, and other IT infrastructure.
Responsibilities
An IT Support Specialist is in charge of keeping the computer systems and software of the company up to date and in good condition.
They also install and set up new technologies that the company needs, such as new devices, operating systems, and applications.
They communicate with customers through phone calls and emails and provide them with excellent customer service.
They diagnose and fix any issues with the hardware or software that may affect the performance or functionality of the computer systems.
They monitor and report on the web statistics, metrics, and performance of the company’s online platforms using analytical tools.
They work with other IT professionals such as network administrators, web developers, and IT managers to ensure the smooth operation of the IT infrastructure.
Qualifications
Clear communication with a customer service mindset and a love for helping people.
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
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