IT Support Specialist at Pishon and Brooks Advisory Services

Job Purpose

• Provide Technical Support To the Subsidiary company

Duties & Responsibilities

• Technical implementation of new solutions
• Daily/ weekly/Monthly/Quarterly report generation.
• Testing and deployment of new updates made to Hope banking channels (USSD, Internet Banking, Agency and Mobile)
• Daily monitoring of transactions across different channels (USSD, Internet Banking, Agency and Mobile)
• Second level support to subsidiary bank Customer Care
• Daily Monitoring of transactions on Hope processing system(HDP)
• Monitoring of resource utilization on Hope digital Platform server
• Issue tracking management
• Daily Monitoring of Hope core banking application (PRIME)
• Daily backup
• Adhoc task

Requirements

• Education: OND in Information Techology, Computer Science or other related courses
• Experience: Minimum of 2 Years I.T Support

Behavioural

• Results oriented
• Demonstrates Integrity
• Proactive
• Decisive
• Analytical
• Creative & Innovative

Skill/Competencies:

• Proficiency in Postgress, Microsoft SQL Server management studio
• Good troubleshooting and analytical skills.
• Good written and verbal communication skills and excellent collaborative skills.