IT Support Specialist at Phillips Consulting

· RESPONSIBILITES

• Good interpersonal relationship with IT manager other staff and departments
• Good communication and presentation skills
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Teleconferencing setup and support.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

IT Support Specialist Requirements:

• A bachelor's degree in computer science, information technology, or Computer Engineering
• 3-5 years of experience as an IT support specialist.
• Knowledge of cloud computing.
• Knowledge of the functionality of the Active Directory.
• Proficiency in the use of Microsoft office/O365/M365 tools (adv. Excel is an added advantage, not must).
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk solution.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.

Salary: 150,000- 175,000gross