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  • Posted: Jan 31, 2023
    Deadline: Mar 11, 2023
  • Welcome to Phillips Consulting Limited. We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
    Read more about this company


    IT Support Specialist


    • Good interpersonal relationship with IT manager other staff and departments
    • Good communication and presentation skills
    • Providing IT assistance to staff and customers.
    • Training end-users on hardware functionality and software programs.
    • Resolving logged errors in a timely manner.
    • Monitoring hardware, software, and system performance metrics.
    • Teleconferencing setup and support.
    • Maintaining databases and ensuring system security.
    • Documenting processes and performing diagnostic tests.
    • Keeping track of technological advancements and trends in IT support.

    IT Support Specialist Requirements:

    • A bachelor's degree in computer science, information technology, or Computer Engineering
    • 3-5 years of experience as an IT support specialist.
    • Knowledge of cloud computing.
    • Knowledge of the functionality of the Active Directory.
    • Proficiency in the use of Microsoft office/O365/M365 tools (adv. Excel is an added advantage, not must).
    • Exceptional ability to provide technical support and resolve queries.
    • In-depth knowledge of computer hardware, software, and networks.
    • Ability to determine IT needs and train end-users.
    • Proficiency in IT helpdesk solution.
    • Experience in documenting processes and monitoring performance metrics.
    • Advanced knowledge of database maintenance and system security.
    • Ability to keep up with technical innovation and trends in IT support.

    Salary: 150,000- 175,000gross

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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