IT Support Specialist at Najec Limited

Roles and Responsibilities

User Support:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to requests for assistance in person, via phone, or electronically.

Troubleshooting:

• Diagnose and resolve technical problems with desktops, laptops, and peripheral devices.
• Investigate and troubleshoot issues related to network connectivity.

Software Installation and Maintenance:

• Install, configure, and update software applications and operating systems.
•  Ensure all software licensing agreements are adhered to.

Hardware Maintenance:

• Perform hardware upgrades, repairs, and replacements as needed.
• Maintain an inventory of hardware and software assets.
• Coordinate and manage the POS activities for the field staff.

Security Compliance:

• Implement and enforce security measures to protect systems and data.
• Conduct regular security audits and updates.

Network Support:

• Assist in the setup, configuration, and maintenance of network infrastructure.
• Troubleshoot network connectivity issues.

Documentation:

• Create and update documentation for IT processes, procedures, and configurations.
• Provide training and guidance to end-users on IT-related topics.

Remote Support:

• Provide remote support for off-site employees and satellite offices.
• Utilize remote desktop tools for efficient issue resolution.

Collaboration:

• Collaborate with IT team members and other departments to resolve complex issues.
• Share knowledge and best practices with the IT team.

IT Project Support:

• Assist in the implementation of IT projects, including system upgrades and rollouts.
• Ensure project timelines and objectives are met.

Customer Service:

• Maintain a high level of customer satisfaction through effective communication and timely issue resolution.
• Provide IT support in a professional and courteous manner.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Knowledge of computer systems, networks, and peripherals.
• Familiarity with ITIL processes and best practices.
• Excellent communication and interpersonal skills.