IT Support Specialist at Migo Money Inc

This Role:

• As an IT Support Specialist at Migo, you will play a critical role in managing, securing, and optimising the company’s IT environment, ensuring reliability, security, and efficiency across employee systems and core infrastructure. You will oversee day-to-day IT operations, identity and access management, device lifecycle processes, and internal support functions, while maintaining strong security controls and documentation. This role is ideal for a technically strong, detail-oriented professional who is passionate about building resilient systems and continuously improving how technology supports the business.

We’re looking for someone who will:

• Lead employee on-boarding and off-boarding processes, ensuring timely provisioning and deprovisioning of devices, access, and accounts
• Manage and support macOS workstations using Mobile Device Management (MDM) tools such as Jamf
• Administer and support Google Workspace, including user management, security settings, and access controls
• Operate and maintain Single Sign-On (SSO) and Two-Factor Authentication (2FA) platforms such as Okta
• Support ChromeOS and Chromebook devices, with occasional support for Windows and Linux environments
• Manage and respond to IT support requests via helpdesk platforms such as Zoho or ServiceNow
• Oversee collaboration and productivity tools including Google Drive, Slack, and Zoom
• Maintain endpoint and infrastructure security through anti-virus, anti-malware, VPN, and access control systems
• Monitor IT infrastructure, identify risks, and proactively resolve issues to minimise downtime
• Develop, document, and enforce IT policies, procedures, and security best practices
• Coordinate with external IT vendors and service providers as required
• Work closely with risk, security, and data teams to ensure IT controls support organisational compliance requirements
• Propose and implement new tools, systems, and process improvements that enhance security, efficiency, and employee experience

Requirements

We’re looking for someone who has:

Education & Certification:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Relevant IT certifications (e.g. Jamf, Okta, Google Workspace, Cloudflare, or security certifications) are an advantage

Experience & Skills:

• Proven experience (3+ years) in an IT support, systems administration, or IT operations role
• Strong experience supporting macOS environments and cloud-based productivity tools
• Hands-on experience with identity and access management platforms, including SSO and 2FA
• Experience with Cloudflare for Teams and Cloudflare WARP
• Solid understanding of basic networking concepts and troubleshooting
• Some experience working with cloud platforms such as AWS or Azure
• Familiarity with ISO 27001 controls, policies, and security requirements
• Experience using asset and inventory management tools

Communication & Ownership:

• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
• High level of ownership, attention to detail, and commitment to operational excellence
• Ability to collaborate effectively across teams and manage stakeholder expectations

Process & Improvement Mindset:

• Demonstrated ability to design, document, and improve IT processes and workflows
• Experience managing multiple support priorities while maintaining service quality
• Proactive approach to identifying risks and implementing preventative controls