IT Support Representative at Skache Intergrated Services Limited

Job Description

• We are seeking a dynamic and results-driven IT Support Engineer to join our team. The successful candidate will be responsible for hands-on technical activities, good Networking and server management knowledge, outstanding problem solving and communication skills maintaining relationships with clients.
• The successful candidate must possessexcellent communication skills, a strong understanding of the product or service, and a passion for delivering exceptional customer support.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Knowledge and hands on configuration of Active directory
• Hands on Kyocera and HP printing machines both hardware and software
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Installing and configuring Computer systems
• Carry out Network installation from Layer 1 to at least Layer 3
• Monitor logged tickets and identify potential issues proactively

Qualifications and Skills

• Bachelor’s Degree in computer science, or any related Engineering subjects
• Proficient in Windows and other operating systems
• CCNA / Network+
• Understanding of network protocols (TCP/IP, DNS, DHCP)
• Knowledge of hardware components (CPU, RAM, storage devices
• Good conduct in a corporate environment.
• 3 years’ experience in relevant Organization,
• Excellent communication and presentation skills and Proficiency in Microsoft Office Suite.
• Strong analytical and problem-solving abilities
• Ability to work independently with little or no supervision and as part of a team in a fast-paced environment.  Self-motivated,
• Customer service orientation with a focus on user satisfaction
• Maintain relationships with new and existing clients.
• Conduct product or service presentations to potential clients, highlighting features and benefits.
• Prepare regular technical reports for team Supervisor review and meetings.
• Good understanding of computer systems
• Good knowledge/ hands on CCTV Surveillance system
• Good knowledge/ familiarity with Cisco, Sophos and Microsoft 365