IT Support Representative at Jumia Nigeria

We are looking for an IT Support Representative based in Abuja to provide technical support to our employees. You will troubleshoot complex hardware and software issues, manage IT assets, and ensure the security and reliability of our internal systems while helping employees have the tools and knowledge they need to work effectively.

What you will be doing

• Provide technical support to Jumia employees and departments based in Abuja 
• Lead troubleshooting for complex hardware and software issues through to resolution
• Manage and optimize IT inventory and asset management systems
• Oversee the setup and configuration of workstations and mobile devices
• Administer user accounts, access controls, and security protocols
• Implement and advocate for IT security best practices across the organization
• Monitor and improve network performance and connectivity
• Support Jumia's e-commerce platforms and internal tools
• Collaborate with cross-functional IT teams to resolve complex technical challenges
• Drive IT projects and initiatives in alignment with business goals
• Develop and maintain IT documentation and user guides
• Conduct advanced IT training sessions for employees

What we are looking for

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 3–5 years of experience in IT support or a related role
• Strong expertise in computer hardware, software, and networking concepts
• Proficiency with Windows and macOS operating systems
• Experience with ticketing platforms (e.g., Jira Service Management, Zendesk) and IT service management principles (preferred)
• Ability to communicate complex technical concepts to non-technical users
• Strong problem-solving and analytical skills
• Eagerness to learn and adapt to new technologies
• Understanding of e-commerce platforms and operations (preferred)
• Excellent verbal and written communication skills