IT Support Personnel at SignalADoc Limited

Job description

• We are seeking a skilled and dedicated IT support personnel to join our dynamic tech company. The successful candidate will provide technical assistance and support to ensure efficient operation of our information systems and technology infrastructure. This role involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

Responsibilities:

Technical Support:

• Provide first-level support to end-users via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues.
• Assist with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
• Perform regular updates and maintenance of IT systems.
• Escalate complex issues to senior IT staff as needed.

System Maintenance:

• Monitor and maintain computer systems and networks.
• Ensure the security and integrity of IT infrastructure.
• Manage user accounts, permissions, and access rights.

User Assistance:

• Provide technical guidance and support to employees on IT-related issues.
• Conduct training sessions to educate users on basic and advanced features of IT systems and software.
• Develop and maintain documentation for IT procedures and processes.

Troubleshooting:

• Respond to IT service requests and incidents in a timely manner.
• Identify and mitigate potential risks and vulnerabilities.
• Perform root cause analysis to prevent recurrence of issues.

Inventory Management:

• Maintain inventory of IT equipment and software licenses.
• Ensure proper asset tagging and tracking of IT resources.
• Coordinate with vendors for procurement and repair services.

Requirements:

Education and Experience:

• -Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT support technician or similar role.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are preferred.

Technical Skills:

• Proficient in Windows and Mac operating systems.
• Experience with common software applications and tools (e.g., Microsoft Office Suite, antivirus software).
• Experience with Office 365 (Onebox,Teams,Sharepoint, Enchange Server, Shared mailbox, and Active Directory)
• Familiarity with remote desktop applications and help desk software.
• Strong understanding of cloud services, including compute, storage, networking, and security.
• Solid understanding Git, continuous integration, continuous delivery.
• Knowledge of networking concepts, protocols (e.g., TCP/IP, DNS, VPN), and network security.
• Experience with webservers Nginx, Apache, etc.
• Knowledge of scripting and programming languages, such as HTML, CSS, Javascript, PHP, ReactJS, React Native, Laravel, Bash, or PowerShell
• System Administation and Backups
• Software Testing (Manual testing)
• Website Managegment (Hosting, Domain name, DNS Records, File manager, Database(MySQL server),Apache/web server, Basic Linux commands and CPanal)
• Cloud server administration (AWS, Azure, Google Cloud Platform, and Digitalocean)
• Software Development tools i.e GooglePlay Console, Apple Connect, Firebase, BitBucket, Jira/Trello, Postman and Git/GitHub
• Payment Gateway (Paystack & Flutterwave)
• Admin Dashboard management
• Installation of Softwares
• I.T Technical Documentation
• Analytical and Problem-Solving Skills:
• Ability to analyze complex problems, propose effective solutions, and implement them in a timely manner.
• Strong troubleshooting and debugging skills to identify and resolve issues in cloud environments.
• Capacity to anticipate potential bottlenecks, performance issues, and security vulnerabilities and proactively address them.
• Collaboration and Communication :
• Excellent teamwork and collaboration skills to work effectively with cross-functional teams.
• Strong verbal and written communication skills to articulate complex concepts and ideas clearly.
• Ability to document technical processes, system designs, and operational procedures effectively.

Soft Skills :

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High level of customer service orientation.