IT Support Personnel at Greensprings School

• Respond to user inquiries and provide timely technical support via phone, email, or in person.
• Install, configure, and maintain computer systems, software, and peripheral devices.
• Troubleshoot and resolve hardware, software, and network-related problems.
• Support the setup and maintenance of user accounts, access rights, and system security.
• Assist in maintaining inventory of IT assets and ensure proper documentation.
• Provide support for online platforms, email systems, and productivity tools.
• Escalate unresolved issues to higher-level IT staff or external vendors when necessary.
• Assist in data backup and recovery procedures.
• Monitor system performance and ensure compliance with IT policies.
• Participate in IT projects and system upgrades as required.

Requirements:

• Degree in Computer Science, Information Technology, or related field.
• Proven experience in a technical support or help desk role.
• Good knowledge of Windows/Mac OS, Microsoft Office Suite, and MIS applications.
• Basic understanding of networking, internet protocols, and cybersecurity practices.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Desirable:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or Cisco CCNA.
• Experience with school management systems or educational software
• Web design
• Graphics