IT Support Officer at Work Better Africa

Duties and Responsibilities

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Set up new users’ accounts and profiles and deal with password issues
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Configuring firewalls, routing and switching to maximise network efficiency and security
• Maximising network performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the network and updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders
• Excellent time management.

Requirements

• Must possess at least B.Sc in Computer Science or a related field, or significant equivalent experience.
• Applicants must have 2 - 4 years experience in the above-mentioned field.
• Good knowledge of Software/Hardware Installations, Operating Systems, LAN, WAN etc.
• Excellent knowledge of routers, switches, WAN accelerators, DNS and DHCP
• Skilled in NVR and DVR - CCTV operations
• A previous experience in a hospitality environment is preferred
• A current/previous experience of MS Dynamic NAV, Micros and Opera is an advantage
• Working knowledge of MS Server, SQL, ADDCis an added advantage.