IT Support Officer at Terawork

Job Description

• Set up and support an office network infrastructure, ensuring all users have secure access to shared drives, internet, printers, and communication tools.

Required Skills

• Hardware And Software Troubleshooting
• Windows And Macos Proficiency
• Basic Linux Knowledge
• Network Configuration tcpip
• Dns
• Dhcp
• Lanwan Support
• Vpn Setup And Troubleshooting
• Active Directory Management
• Microsoft 365 Administration
• Email Configuration outlook
• Exchange
• Printer And Peripheral Device Support
• Software Installation And Updates

Acceptance Criteria

• Stable wired/wireless network with internet access for all users
• Shared drive access set up with user-specific permissions
• Network printer installed and accessible from all devices
• Email and communication tools (e.g., Microsoft Teams) fully set up
• Backup solution in place for shared drive
• Documentation of setup and configurations completed
• System uptime maintained at 98%+ over a 30-day test period
• Users trained on basic IT usage and troubleshooting
• Ticketing system implemented for ongoing support

Salary: ₦200,000