IT Support Officer at Smash Group

Location: Chisco Lekki, Lagos

Job Summary

• We are seeking a service-oriented and self-motivated professional to join our IT support team.
• In this role, you will work on maintaining and monitoring the computer systems and networks for our business.
• You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and advise management about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.

Requirements and Qualifications

• Associate’s or Bachelor’s Degree in Computer Science or a related field.
• 1+ years of experience in a technical support role.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

Salary
N80,000 - N100,000 monthly.