IT Support Officer at Siemens

Ref No: 227956
Information Technology
Experience Level: Mid-level Professional
Job Type: Full-time
Department: SE IT
Mode of Employment: Temporary / Full-time

Your Responsibilities

• Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
• Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue
• Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date based on user feedback and/or recurring complaints/incident

Your opportunities for personal growth:

• Team work to reach common goals.
• Mentorship
• E-learning

Your Profile

• Bachelor's Degree / HND in Computer Science and Information Technology domain, or equal, with hands-on experience in IT implementation in a local / global set-up
• 3-5 years of total working experience in a similar role.
• Availability to Travel / move between sites.