IT Support Officer at SIAO

Job Summary

• The IT Support Officer is responsible for providing technical assistance, maintaining IT systems, and ensuring the smooth operation of the organization’s technology infrastructure. The role involves troubleshooting hardware and software issues, supporting end-users, managing system access, and maintaining network functionality to ensure minimal disruption to business operations.

Key Responsibilities

• Provide first-line technical support to staff by diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Support operating systems, enterprise applications, and productivity tools used across the organization.
• Manage user accounts, permissions, and access rights across systems.
• Monitor IT systems and respond to alerts or incidents to minimize downtime.
• Assist with network troubleshooting, including connectivity issues and basic configuration support.
• Maintain and update IT asset inventories and documentation.
• Support system upgrades, patch management, and routine maintenance activities.
• Ensure adherence to IT policies, cybersecurity standards, and data protection practices.
• Escalate complex technical issues to senior IT personnel or external vendors where necessary.
• Provide guidance and training to staff on proper use of IT systems and tools.

Qualifications and Experience

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

• Minimum of 2–3 years’ experience in IT support, helpdesk operations, or technical support roles.
• Experience supporting enterprise systems in a corporate environment is an added advantage.

Relevant Certifications (Preferred)

• Candidates with one or more of the following certifications will have an advantage:
• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)
• Information Technology Infrastructure Library (ITIL v4)

Key Skills and Competencies

• Strong troubleshooting and problem-solving skills
• Knowledge of Windows operating systems and enterprise applications
• Basic networking knowledge (TCP/IP, LAN/WAN, VPN)
• Excellent communication and user support skills
• Ability to prioritize tasks and respond to multiple support requests
• Strong documentation and reporting skills
• Attention to detail and commitment to service excellence