IT Support Officer - Abuja at Moniepoint Inc.

About The Role

• We are seeking a proactive and technically skilled IT Support Officer with 1–2 years of hands-on experience to join our IT team. The ideal candidate will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure

Principal Duties And Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Set up and configure user devices, printers, and other IT devices.
• Install, configure, and maintain software applications and operating systems.
• Respond to service desk tickets, ensuring prompt and accurate resolution of issues.
• Troubleshoot, debug and upgrade existing software and hardware
• Maintain and manage inventory of IT equipment, including laptops, routers, andperipherals.
• Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, andIP configuration.
• Collaborate with other departments to support and implement IT-related projects andupgrades.
• Document troubleshooting steps, solutions, and IT procedures for future reference.
• Assist in the maintenance and updating of internal IT documentation and user guides.
• Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.
• Escalate complex issues.

To succeed in this role, you need to have

• 1-2 years of experience in IT support, helpdesk, or technical support role.
• Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware.
• Familiarity with Active Directory, remote support tools, and basic networking concepts.
• Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.
• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to work independently and as part of a team.
• Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).