IT Support Officer  at Medplus Ltd

Duties:

• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or customers through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Participate in designing and implementation of various systems/application projects
• Troubleshoot DNS Service and DNS resolution issues
• Assist in management and support of internal and external DNS systems
• Act as a member of the Windows Active Directory Domain Administrator Support 
• Troubleshoot Active Directory authentication and LDAP configuration issues
• Configure and support DNS for new domain
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues

Qualifications and Requirements

• BSc in Computer Science/Engineering, Electrical/Electronic Engineering, or any related field
• Minimum of 2yrs cognate experience 
• Knowledge of system engineering, computer maintenance, server administration, installation, repairs, and troubleshooting
• Good analytical and problem-solving skills to assess network/system performance and recommend changes
• Good interpersonal skills to communicate with users, vendors and other IT staff.