IT Support Officer at Maybrands Limited

Job Description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners, operating systems and applications
• Investigating, diagnosing, and solving computer software and hardware faults
• Planning and undertaking scheduled maintenance upgrades
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Networking of Systems
• Installation of Software and enrollment of System Users
• Monitor and maintain computer systems, networks, and CCTV weekly.
• Talk staff through a series of actions, either face to face over the telephone or on team viewer
• Replace parts as required
• Provide support, including procedural documentation by preparing user guides for stores
• Support the roll-out of new applications, ERPs, etc.
• Setting up new users’ accounts and profiles and dealing with password issues on software
• Responding within 1hour to call-outs
• Work continuously on a task until completion
• Prioritize, manage many open cases at one time and ensure cases are closed within 24 hours
• Establish a good working relationship with software developers
• Test and evaluate new technology/software
• Conduct data and network security
• Handle control over and maintenance of user accounts
• Assist the Web administrator on e-commerce-related issues as required. Provide support to the Logistics and Inventory department as time permits.
• Participate in stock take exercise when required
• Refer to internal database or external resources to provide accurate tech solutions
• All other duties as instructed by management.

Qualifications

• A good degree in a relevant field with at least 2 years of proven experience
• Experience in the retail industry or a fast-growing company is an advantage.

Skills:

• Knowledge of software and operating systems
• Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
• Strong organizational and analytical skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Good written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly professional and ethical with the ability to maintain confidentiality
• Self-starter with mature analytical skills and ability to work under pressure
• Excellent organisational skills.
• A good working knowledge of Microsoft Office tools such as Windows, Word, Outlook and Excel
• Ability to adapt swiftly to new software and train other staff.