Maybrands is Nigeria’s store for fashion accessories. We are the only licensed store to sell Fossil products in Nigeria, these include; Skagen, Emporio Armani, Diesel, Fossil, Adidas, Michael Kors, DKNY, Marc by Marc Jacobs.
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Installing and configuring computer hardware, software, systems, networks, printers and scanners, operating systems and applications
Investigating, diagnosing, and solving computer software and hardware faults
Planning and undertaking scheduled maintenance upgrades
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Networking of Systems
Installation of Software and enrollment of System Users
Monitor and maintain computer systems, networks, and CCTV weekly.
Talk staff through a series of actions, either face to face over the telephone or on team viewer
Replace parts as required
Provide support, including procedural documentation by preparing user guides for stores
Support the roll-out of new applications, ERPs, etc.
Setting up new users’ accounts and profiles and dealing with password issues on software
Responding within 1hour to call-outs
Work continuously on a task until completion
Prioritize, manage many open cases at one time and ensure cases are closed within 24 hours
Establish a good working relationship with software developers
Test and evaluate new technology/software
Conduct data and network security
Handle control over and maintenance of user accounts
Assist the Web administrator on e-commerce-related issues as required. Provide support to the Logistics and Inventory department as time permits.
Participate in stock take exercise when required
Refer to internal database or external resources to provide accurate tech solutions
All other duties as instructed by management.
Qualifications
A good degree in a relevant field with at least 2 years of proven experience
Experience in the retail industry or a fast-growing company is an advantage.
Skills:
Knowledge of software and operating systems
Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
Strong organizational and analytical skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Good written and verbal communication skills
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Highly professional and ethical with the ability to maintain confidentiality
Self-starter with mature analytical skills and ability to work under pressure
Excellent organisational skills.
A good working knowledge of Microsoft Office tools such as Windows, Word, Outlook and Excel
Ability to adapt swiftly to new software and train other staff.
Gmail
Yahoomail