IT Support Officer at ISN Medical

JOB SUMMARY:

• Support ICT Manager to ensure that the organization's IT practices comply with relevant laws, regulations, and industry standards.

RESPONSIBILITIES:

• Troubleshoot system and network issues in person and/or remotely, diagnosing and resolving hardware and software issues.
• Set up, debug, repair, upgrade, and maintain workstations and laptop computers.
• Setting up computer hardware, software, and multifunctional printers.
• Guide end customers through a series of tasks, either in person or over the phone, to assist with system setup or problem resolution.
• Work directly with vendors to schedule computer hardware repairs.
• Keep an eye on the LAN infrastructure, which includes access points, routers, and switches.
• Manage and prioritize assigned cases logged on the ICT helpdesk ticketing system.
• Any other work or responsibilities that the Firm may allocate to you from time to time.
• IT-related oversight and technical help to head office and branch staff.
• Ensure that computers are properly maintained

REQUIREMENTS:

• 1-3 year of experience in similar role
• MCSA (training)
• Network+ (training)
• First Class or a minimum of a Secondclass upper degree in in engineering or computer Science 
• A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them.
• Excellent customer service skills, with the ability to offer technical help using plain, easy-to understand language.