IT Support Officer at Golden Oil Industries Limited

Location: Onitsha, Nigeria

Job Objectives

• The IT Support Officer will support the IT Management team.
• Responsible for managing and supporting the organization’s enterprise network.
• Diligent and meticulous with the ability to identify problems and come up with solutions that can help in ensuring that the network runs smoothly and secured
• This role requires a detailed understanding of the full Microsoft Office suite and extremely fast at solving problems
• Understand the IT strategy in detail
• Execute the agreed strategy across the business
• Periodically update management on the changes made to the IT strategy
• Delivery of IT Solutions and Set-up of IT Infrastructure for New Business
• Develop IT applications, subsequent testing and functionality of these applications

Duties & Responsibilities

• Manage day-to-day network infrastructure
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
• Oversee troubleshooting for system errors
• Fully support, configure, maintain and upgrade enterprise networks and in house active devices.
• Ensure network security and connectivity
• Provide network policies and procedures
• Assess the company’s need for any and all computing technology and make appropriate recommendations for purchases and upgrades.
• Connect all relevant technology to the network with secure protocols.
• Deploy and roll out updates and upgrades in a minimally disruptive way.
• Create training and educational materials to ensure that users understand security protocols, connection procedures, and other necessary information.
• Monitor the performance of the network using analytical data to resolve problems
• Proactively seek changes or upgrades that can improve the network in a way that adds to the business efficiency.
• Provide technical support for online meetings and webinars
• Maintain information security for sensitive data.
• Create and update documentation as required.
• Maintain an up-to-date inventory of IT consumables and ensure timely replenishment of stocks
• Provide technical supports and manage contract with vendors for effective services

Essential Skills/Requirements

• B.Sc / HND in Computer Science or related fields.
• A minimum of 5 years of experience in a similar role.
• Proven experience in a network administrator and network security role.
• Hands-on experience in networking, routing, switching and security
• Excellent knowledge of best practices around management and control
• Monitoring of enterprise network infrastructure
• Experience with firewalls (Cisco ASA, Cisco Firepower, Cisco ISE & Palo-Alto),
• Internet VPN’s remote implementation, troubleshooting, and problem resolution.
• Ability to set up, configure and integrate network hardware
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced quickly changing environment.
• Ability to read, analyse and interpret technical instructions and manuals
• Knowledge of Network Security.
• Able to ensure a high level of customer satisfaction.
• Strong planning and organizational skills.
• Ability to communicate in an understandable, polite and friendly manner.