IT Support Officer at New Education Consult, Lagos

Our client, a reputable International School located on the Mainland, Lagos, is seeking a proactive and knowledgeable IT Support Officer to provide first-line technical support across the school community and maintain the functionality, security, and efficiency of our IT systems and infrastructure.

Location: Mainland, Lagos (Onsite)

Main Duties and Responsibilities

• Provide the first point of IT Support contact for all Wellspring College staff, covering all hardware, software, and associated peripherals 
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment 
• Install and configure operating systems and software to agreed standards.
• Manage the local area network and internet connection 
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures 
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system 
• Give technical support to the school’s CCTV system
• Ensure network security through the installation of appropriate hardware and software, as well development of IT policies 
• Manage the school’s Student management software and learning management system
• Work with colleagues to monitor the performance of the college’s systems, ensuring that issues are appropriately escalated and resolved 
• Provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department 
• Provide at all times a professional, courteous, and rapid response to individual users 

Job Specification

• Minimum of B.Sc in in Computer Science, Information Technology, or a related field.
• Minimum of 2 years relevant work experience in IT support or systems administration.
• Strong knowledge of PC hardware, software, and peripherals.
• Familiarity with current operating systems, protocols, and IT standards.
• Hands-on experience with TCP/IP, routers, switches, and firewalls.
• Practical experience with Mikrotik RouterOS, Winbox, and User Manager.
• Proficiency in supporting Microsoft Office, Google Workspace, and cloud-based applications.
• Knowledge of Android OS, smartphones, LAN/WiFi configuration, and security best practices.
• Experience in supporting diverse IT systems, troubleshooting, and training users.
• Excellent communication and writing skills.
• Strong customer service orientation.
• Good research and problem-solving skills.
• Team player with a professional attitude and willingness to learn.