IT Support Lead at BUA Cement

SUMMARY:

• The IT Support Lead will oversee the daily IT operations, ensuring seamless technology support across all departments. This role is responsible for managing IT infrastructure, troubleshooting technical issues, implementing IT policies, and optimizing system performance to enhance productivity and operational efficiency. The IT Support Lead will play a key role in ensuring the security, reliability, and scalability of the company’s IT systems.

DUTIES / RESPONSIBILITIES 

Specifically, the candidate’s duties will include:

• Oversee IT support operations, ensuring timely resolution of hardware, software, and network issues.
• Manage IT helpdesk operations, responding to user requests, troubleshooting system errors, and ensuring minimal downtime.
• Maintain and optimize IT infrastructure, including servers, networks, and enterprise applications.
• Implement and enforce IT security measures, ensuring compliance with data protection regulations (e.g., GDPR, NDPR) and industry standards.
• Coordinate with third-party vendors and service providers for IT procurement, maintenance, and software/hardware upgrades.
• Develop and implement IT policies and best practices to enhance system security and operational efficiency.
• Monitor system performance and IT asset management, ensuring optimal utilization of resources.
• Provide technical training and support to employees on IT systems, software, and security protocols.
• Automate repetitive IT tasks using PowerShell, Python scripts, or automation tools to improve efficiency.
• Conduct regular IT audits and risk assessments to identify vulnerabilities and recommend solutions.
• Stay updated on emerging IT trends, cloud computing, and cybersecurity advancements to drive continuous improvement.

KEY QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Web Development, or a related field.
• Minimum of 5–10 years of experience in website development, management, and automation.
• Proven experience with web development technologies such as HTML, CSS, JavaScript, PHP, and Python.
• Experience with content management systems (CMS) like WordPress, Joomla, or Drupal.
• Familiarity with automation tools and frameworks (e.g., Zapier, UiPath, Selenium).
• Knowledge of web analytics tools (e.g., Google Analytics, Hotjar) and SEO best practices.
• Experience with cloud platforms (e.g., AWS, Azure) and version control systems (e.g., Git) is a plus.
• Relevant professional certifications (e.g., Google Analytics Certification, AWS Certified Developer) are an added advantage.

SKILLS

• Technical expertise in IT infrastructure, system administration, and troubleshooting.
• Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently.
• Proficiency in networking protocols, security standards, and cloud computing.
• Excellent communication and interpersonal skills to support non-technical users.
• Ability to manage IT projects, implement new systems, and drive IT process improvements.
• Proficient in Microsoft Office Suite and IT project management tools (e.g., Jira, Trello, Asana).
• Strong organizational and time management skills to handle multiple priorities effectively.