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  • Posted: Apr 22, 2021
    Deadline: Not specified
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  • About 8 years ago, a friend’s brother needed help with a business hitch. My idea of solving that issue with what little tech was available back then is who Softcom has become today. Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Techn...
    Read more about this company

     

    IT Support Intern

    Location: Ikeja, Lagos

    Description

    • The IT Support Intern will support to manage and maintain critical IT infrastructure needed by the business to operate smoothly and efficiently.
    • The successful candidate will also help to develop and shape the strategy of Softcom’s IT department.
    • This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and flexible schedules.
    • We are looking for an exceptional and ambitious IT Support intern who would want to take part in creating, managing and maintaining our IT infrastructure.
    • This role is ideal for somebody who is passionate about building, maintaining and managing IT infrastructure, and who wants to use their skills to have a real impact on a service used by the entire organization.
    • We are looking for an individual who wants to get an early start in our IT support team yet is also self-motivated.

    As an IT Support Engineer, your job responsibilities include the following;

    • Allocation and maintenance of IT equipment.
    • Manage all server infrastructure.
    • Manage all network, including switches, routers and wireless access points infrastructure.
    • Manage VoIP infrastructure based on Asterisk.
    • Liaise with the internet service provider and maintain agreed SLA by monitoring and tracking.
    • Liaise with all other service providers and suppliers to guarantee quality service delivery.
    • Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, printers and other end-user devices.
    • Responsible for the RMA and repair process for all devices under warranty.
    • Clearly and regularly communicate with management and technical support colleagues.
    • Recommend improvements to existing IT support systems.

    Requirements

    • Bachelor's Degree in Computer Science or related field.
    • Ability to work independently and multi-task effectively.
    • Demonstrated understanding of projects from the perspective of both client and business.
    • Flexible and willingness to accept change in priorities as necessary.
    • Strong attention to detail.
    • The ability to work independently - accountable for your own actions and able to act with both urgency and integrity.
    • Understanding of basic computer/network concepts and terms.
    • Experience with G-suite tools and Microsoft Office applications.
    • A high level of self-motivation and a customer-centric approach to service delivery.

    Benefits

    • Paid Internship

    Method of Application

    Interested and qualified? Go to Softcom on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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