IT Support Intern at eHealth4everyone

Job Description

• The IT Support Intern will provide technical support, and maintain the organisation’s computer networks
• S/he will run routine updates of company systems and applications, and support testing and installation of software tools.

Responsibilities

• Run routine updates and maintenance of the company’s IT infrastructures, systems and applications.
• To make a Standard Operating Procedure (SOP) document on how to utilize it, and m ake a presentation on how to use it.
• Add, create and remove users on Google Workspace and Microsoft365 portal.
• Manage office internet; add, update and remove users,observe downtime and contacts customer support where necessary.
• Design and implement cost effective software solutions to be deployed across the organization.
• Work with vendors and service providers on the maintenance and repair of assets and hardware.
• Assist in setting up new staff with work/productivity/onboarding tools.
• Troubleshoot issues around staff members’ challenges with installed tools.
• Monitor the company’s web services & servers and report downtime and/or other issues
• Support with testing, setting up and maintaining software and hardware used and deployed at third party locations for projects, stakeholders and clients.
• Any other tasks as assigned.

Qualifications and Skills

• A Degree in Computer Science, Information Science, Mathematics or any closely related field is required.
• Sound knowledge of application troubleshooting.
• Strong knowledge of web server exploits and their solutions.
• Sound Knowledge of technical requirements of various software & applications.
• Teamwork.
• Good communication skills.
• Highly organized and pays extraordinary attention to detail.
• Must have the ability to act quickly and pragmatically under pressure to prioritise and resolve issues.
• Enthusiasm and high level of motivation.