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  • Posted: Feb 24, 2025
    Deadline: Not specified
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  • We empower individuals with access to credit, simple payments solutions, high-yield investment opportunities and easy-to-use tools for personal financial management. Carbon is headquartered in Lagos, Nigeria. We are a global company of over 90 employees with operations in Nigeria, Ghana and Kenya
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    IT Support Intern

    Role

    • We are looking for an IT Support Intern at Carbon, you will be responsible for supporting the day-to-day IT operations of the company. You will help users enhance their usage of IT services.

    Responsibilities

    • Support users on-site and remotely across multiple time zones
    • Handle issues raised via the helpdesk in providing Level I support
    • Provide frequent training to users on maximizing IT resources available to them.
    • Carry out repair and maintenance of workstations hardware and software related issues
    • Manage and support Call center services
    • Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA
    • Create hardware/software purchase requisitions and maintain hardware and software inventory
    • Support Cloud-based services
    • Manage Microsoft Windows servers, Desktop and Apple macOS
    • Manage networking and VPN services
    • Work extra hours to meet deadlines as required or where reasonable

    Requirements

    • 2-3 years of experience in enterprise IT supports the role of 100 or more users.
    • Experience managing open source VoIP services like Asterisk, Elastix, 3CX
    • Experience working with Cisco, Mikrotik, and Ubiquity devices
    • Experience managing Linux and Windows servers in an enterprise environment
    • Experience managing MacOS in an enterprise environment
    • Bash or python scripting
    • Experience using, troubleshooting, and maintaining SaaS tools.

    These qualifications will make you stand out among other applicants:

    • CCNA, CCNP, Red Hat, and Microsoft certifications
    • AWS Solutions Architect or GCP certifications
    • Experience working with relational databases like MySQL, PostgreSQL
    • Great communications skills

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Carbon Nigeria on carbon.bamboohr.com to apply

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