IT Support Executive at Structured Resource Business Limited

Business Objective

• To monitor and maintain the computer systems and networks of the organization and provide technical assistance and support to employees.

Accountabilities (Responsibilities)

• Install and configure computer hardware, operating systems, and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Resolve issues for staff via phone, in person, or electronically.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Test and evaluate new technology.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or other related field is required.
• Hardware knowledge.
• Strong troubleshooting and critical thinking skills.
• Previous working experience in IT Support.