OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
Troubleshoot system and network issues in person and/or remotely, diagnosing and resolving hardware and software issues.
Set up, debug, repair, upgrade, and maintain workstations and laptop computers.
Setting up computer hardware, software, and multifunctional printers.
Guide end customers through a series of tasks, either in person or over the phone, to assist with system setup or problem resolution.
Work directly with vendors to schedule computer hardware repairs.
Keep an eye on the LAN infrastructure, which includes access points, routers, and switches.
Manage and prioritize assigned cases logged on the ICT helpdesk ticketing system.
Any other work or responsibilities that the Firm may allocate to you from time to time.
IT-related oversight and technical help to head office and branch staff
Ensure that computers are properly maintained.
Support ICT Manager to ensure that the organization's IT practices comply with relevant laws, regulations, and industry standards.
Work with ICT Manager to maintain the organization's IT infrastructure, which includes hardware, software, networks, and systems.
Also ensuring that the infrastructure is well-maintained, secure, and up-to-date.
Provide technical support to employees or users who encounter IT-related issues or difficulties.
Troubleshoot problems, resolve hardware and software malfunctions and provide guidance on how to use various technologies effectively.
Contribute to the development and implementation of IT policies and procedures.
Support the establishment of guidelines for the use of technology resources, data protection, software licensing, and acceptable use of networks and systems.
Job Specification
Bachelor of Science (B.Sc) in Computer Science and its equivalent.
1 - 3 years of experience
A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them
Excellent customer service skills, with the ability to offer technical help using plain, easy-to-understand language.
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
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