IT Support Executive at Outcess Solutions Nigeria Limited

Responsibilities

• Troubleshoot system and network issues in person and/or remotely, diagnosing and resolving hardware and software issues.
• Set up, debug, repair, upgrade, and maintain workstations and laptop computers.
• Setting up computer hardware, software, and multifunctional printers.
• Guide end customers through a series of tasks, either in person or over the phone, to assist with system setup or problem resolution.
• Work directly with vendors to schedule computer hardware repairs.
• Keep an eye on the LAN infrastructure, which includes access points, routers, and switches.
• Manage and prioritize assigned cases logged on the ICT helpdesk ticketing system.
• Any other work or responsibilities that the Firm may allocate to you from time to time.
• IT-related oversight and technical help to head office and branch staff
• Ensure that computers are properly maintained.
• Support ICT Manager to ensure that the organization's IT practices comply with relevant laws, regulations, and industry standards.
• Work with ICT Manager to maintain the organization's IT infrastructure, which includes hardware, software, networks, and systems.
• Also ensuring that the infrastructure is well-maintained, secure, and up-to-date.
• Provide technical support to employees or users who encounter IT-related issues or difficulties.
• Troubleshoot problems, resolve hardware and software malfunctions and provide guidance on how to use various technologies effectively.
• Contribute to the development and implementation of IT policies and procedures.
• Support the establishment of guidelines for the use of technology resources, data protection, software licensing, and acceptable use of networks and systems.

Job Specification

• Bachelor of Science (B.Sc) in Computer Science and its equivalent.
• 1 - 3 years of experience
• A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them
• Excellent customer service skills, with the ability to offer technical help using plain, easy-to-understand language.
• OSI model.
• ITIL service management framework.
• Microsoft 365
• Network infrastructure
• HW & SW components
• Hardware configuration
• Software installation
• Troubleshooting
• Hardware diagnostics
• Escalation
• Case notes design
• Ticket classification
• Prioritization.

Salary
N100,000 monthly