IT Support Executive at Ascentech Services Limited

Duties

• Resolving IT support requests from employees ,
• Answering employee questions regarding computer systems,
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues,
• Generating sign ins for new hires during the onboarding process,
• Installing new software and hardware drivers and updating existing ones as needed,
• Updating employees on the status of their service requests,
• Logging all service requests and updating tickets as needed
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

Responsibilities

• Attending user sites when required, mixture of remote & onsite support.
• Installing, configurating & updating of desktop applications
• Responding to tickets/request from users
• Supporting Microsoft office 365 suite & Windows
• Escalation of issues to next level of support

Requirements

• HND / B.SC in Computer Engineering,or other related discipline
• 6-10 Years of IT experience
• Should have IT experience in installation & configuration any os or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.